Shipping policy
Last updated: November 3, 2026
Where We Ship
We ship to customers in most countries and regions worldwide. Orders may be placed from any destination to which we can deliver.
A small number of countries restrict the import of certain ingredients used in sports nutrition products. If your order cannot lawfully be imported into your destination, we will cancel the order before dispatch and refund you in full, including the shipping charge. We will tell you if this happens.
Order Processing — 72 Hours
After your order is placed, we require up to 72 hours to prepare it for dispatch. The 72-hour period runs in consecutive hours from the moment your order is confirmed, and it includes weekends and public holidays.
You may request cancellation of your order at any time during this period. See our Returns, Refunds & Cancellations Policy, section 2.1.
Shipping Charges
The standard shipping charge is US$15 per order, regardless of the number of items in the order.
From time to time, we run shipping promotions, including reduced-rate shipping and free-shipping offers. These promotions are announced to our subscribers. You may subscribe to our emails on www.maction.net to receive the latest shipping promotion information.
The shipping charge that applies to your purchase is the one displayed at checkout at the time you place your order.
Estimated Delivery Time
After your order is dispatched, delivery normally takes 7–10 business days.
This is an estimate based on typical transit times. It is not a guaranteed delivery date. Transit may take longer during peak periods, in the event of severe weather, when a parcel is held for customs inspection, or in other circumstances outside our control.
Tracking Your Parcel
When your order is dispatched, we will email you a tracking number and a tracking link. You can click here.
Tracking information may not appear immediately after dispatch and can take some time to update. If the link does not yet show any movement, please check again later before contacting us.
Parcels Not Received After 15 Business Days
If more than 15 business days have passed since your order was dispatched and you have still not received your parcel, please email service@maction.net with:
- your order number; and
- your tracking number.
We will open an investigation with the carrier at the point of dispatch — that is, we will trace the parcel from its origin rather than only checking the public tracking page — and we will keep you informed of the outcome.
If the investigation does not locate the parcel, you may choose either:
- a replacement of the items in your order, dispatched at no additional cost; or
- a full refund of the amount you paid, including the shipping charge.
We will contact you to confirm your choice. Please contact us as soon as the 15-business-day threshold has passed — the earlier a parcel is reported, the greater the chance the carrier can locate it.
Duties and Import Taxes
All orders are shipped on a delivered duty paid (DDP) basis. The amount you pay at checkout covers the product, the shipping charge and any applicable duties and import taxes. You will not be asked to pay any additional customs charge when your parcel is delivered.
If a carrier or customs authority nevertheless asks you to pay a duty, tax or clearance fee, please do not pay it. Contact us at service@maction.net and we will resolve the matter with the carrier.
Damaged, Defective or Incorrect Deliveries
If your parcel arrives damaged, or contains a defective product, the wrong item, or fewer items than you ordered, this is handled under our Returns, Refunds & Cancellations Policy, section 2.3. Please report it within 7 days of delivery, with a video that clearly shows the issue.
Incorrect Addresses and Refused Deliveries
Please check your delivery address and contact details before completing checkout. If you notice an error, email us at service@maction.net within the 72-hour processing window and we will correct it before dispatch.
If a parcel is returned to us because the delivery address was incomplete or incorrect, or because the parcel was refused on delivery, we will contact you to arrange redelivery. Redelivery requires payment of a new shipping charge. If you prefer a refund instead, the product price will be refunded but the original shipping charge is not refundable.
Business Days
In these policies, "business day" means Monday to Friday, excluding public holidays in the destination country and public holidays in the People's Republic of China.
Contact
For any question about shipping or delivery, email service@maction.net. Please include your order number. We aim to reply within 2 business days.