Cancellation Within 72 Hours

You may cancel your order at any time within 72 hours of placing it, and in any event before the order is dispatched. To cancel, email service@maction.net with your order number.

We will confirm the cancellation and refund the full amount you paid, including the shipping charge, to your original payment method.

Once your order has been dispatched — that is, once we have sent you a tracking number — it can no longer be cancelled. From that point, the return provisions below apply instead.

Returns Within 14 Days of Delivery — Unopened Products

You may request a return of unopened products within 14 days of delivery.

To be eligible for a return:

1. the request must reach us within 14 days of the delivery date recorded by the carrier;

1. the product must be unopened, unused and in its original condition, with seals, caps, sachets and the outer carton intact;

1. you must provide your order number and proof of purchase; and

1. you must obtain a return authorisation from us before sending anything back (see "How to Request a Return or a Replacement" below).

Products sent back without prior authorisation will not be accepted and will not be refunded.

Quality Issues, Transit Damage and Incorrect Items

If a product is defective, damaged in transit, past its expiry date, incorrectly labelled, or is not the item you ordered, you may request a replacement or a refund. The following applies:

1. you must report the issue within 7 days of delivery;

1. email service@maction.net with your order number and a video that clearly shows the problem. For transit damage, please film the outer packaging before opening it, then show the affected product and its batch or lot code;

1. we may ask you for additional photographs or information in order to assess the claim;

1. once the issue is verified, we will — at your choice — send you a replacement of the same product, or refund the full amount you paid, including the shipping charge;

1. where a replacement is chosen but the product is out of stock, we will refund you in full instead;

1. we bear the cost of return shipping in these cases.

Products We Cannot Accept for Return

We cannot accept returns of:

1. products that have been opened, used, or whose seals have been broken — our products are foods and food supplements, and opened products cannot be resold or redistributed for health and safety reasons;

1. products for which the applicable return window described above has already closed;

1. free gifts and gift cards.

This does not limit your rights under the quality-issue section or your statutory rights.

How to Request a Return or a Replacement

1. Email service@maction.net from the email address used to place the order.

1. State your order number, the product concerned, and the reason for the request. Attach the video or photographs required.

1. We will reply within 2 business days with our decision. If the request is approved, we will issue a return authorisation (RMA) number, together with the return address and shipping instructions.

1. Write the RMA number on the outside of the parcel and ship it within 7 days of authorisation — or, where your statutory rights give you a longer period, within that period.

The return address is issued with your RMA number and depends on your location, so we do not publish a single fixed address. Returns received without an RMA number, or shipped after the period allowed, may be refused.

Who Pays for Return Shipping

For returns of unopened products, you bear the cost of return shipping, and we recommend using a tracked service. The original shipping charge is not refundable, and the refund covers the product price only.

For quality issues, transit damage and incorrect items, we bear the cost of return shipping, and the refund includes the original shipping charge.

Refunds

We inspect returned products when we receive them. If the return is approved, we initiate the refund to your original payment method within 5 business days of that inspection.

Your bank or card issuer may then take a further 5 to 10 business days to post the amount to your account. We can only refund to the original payment method. Refunds are made in the currency of the original transaction; any difference arising from exchange rates, and any fee charged by your bank, are outside our control.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at service@maction.net.

Exchanges

For reasons other than a quality issue, we do not process direct exchanges. If you would like a different product or flavour, please request a return under the 14-day unopened-product policy and place a new order for the item you want.

For quality issues, transit damage and incorrect items, we will send a replacement.

Your Statutory Rights — EU/EEA and UK

Nothing in this policy excludes or limits any right you have under the mandatory consumer protection law of the country in which you live. Where that law gives you a longer period or broader rights than this policy, that law prevails.

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. You may exercise this right through the return process described above.

Where you exercise that statutory right, we will refund the product price together with the standard shipping charge. You bear the direct cost of returning the goods, and we may reduce the refund where the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

Chargebacks and Payment Disputes

If you are not satisfied with an order, please contact us first at service@maction.net. We reply within 2 business days and will try to resolve the matter with you directly.

If you raise a chargeback or payment dispute with your bank or card issuer, we will respond to it with the records of your order, its dispatch and our correspondence with you. Nothing in this section limits your right to dispute a charge.

Changes to This Policy

We may update this policy from time to time. The version in force is the one published on www.maction.net at the time you place your order. Changes apply to orders placed after the updated version is published; they do not affect orders already in progress.

Contact

For any question about cancellation, returns or refunds, email service@maction.net. Please include your order number. We aim to reply within 2 business days.